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Ten Elements of Verbal De-escalation

Jonas Stoltz2024-06-27T11:20:55-05:00

Download: Ten Elements of Verbal De-escalation

Author: Jonas Stoltz

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This material was prepared by Qsource, a/an Network of Quality Improvement and Innovation Contractors under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this document do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS.